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  1. #1
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    Northern Vapor ripoff

    In an earlier thread, I mentioned my woes with Northern Vapor. I had received 2 out of 6 30ml bottles with no labels and the contents were off. Still waiting to hear lab reports. This outfit is a major rip off. Aside from the juice, wrong items were sent and you cannot reach them. They will not respond, despite my best efforts. No phone number listed for a reason.

    Be careful

  2. #2
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    Website looks sketchy to me. Try some of the vendors here. I've ordered from Stinky Canuck and Dash Vapes. Had good service from both. There are also the trade associations. ECTA and CVA have pretty good membership lists.

    But yeah. I'd stay away from that website.

  3. #3
    Advanced Mentor Nemesis's Avatar
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    Jugheads is the way to go people... I miss them so much now that I moved to US.


    Yesterday is History, Today is a Gift, Tomorrow is Mystery...

  4. #4
    Guru wheelie's Avatar
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    Quote Originally Posted by Nemesis View Post
    Jugheads is the way to go people... I miss them so much now that I moved to US.
    Make it to hard to order from. They lost my business. They don't make it easy for us old, non computer, Facebook free folks.
    We are all cloud chasers. Otherwise we would all be chewing gum or putting on patches.

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  6. #5
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    I had a look Nemesis, at Jugheads and again they do not seem to be confident in their business or product to post a phone number in case of problems. I have learned my lesson at Northern Vapor, although I'm not done with them. I have started a BBB and Consumer Protection action, to try to make sure that online businesses are accountable and not hiding behind an e-mail address. I have had four small businesses and have always been available to my clients.

    Again I have dealt with numerous companies since I started vaping 4 years ago and it seems the ones without phone contact are the problems. Northern Vapor was the only one not to try to fix errors in the shipment and ignore you.

    So I appreciate the plug for Jugheads, but would rather not. Thanks for the reply though.

  7. #6
    Advanced Mentor Toronto_Mike's Avatar
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    Quote Originally Posted by Vapeon2015 View Post
    I had a look Nemesis, at Jugheads and again they do not seem to be confident in their business or product to post a phone number in case of problems. I have learned my lesson at Northern Vapor, although I'm not done with them. I have started a BBB and Consumer Protection action, to try to make sure that online businesses are accountable and not hiding behind an e-mail address. I have had four small businesses and have always been available to my clients.

    Again I have dealt with numerous companies since I started vaping 4 years ago and it seems the ones without phone contact are the problems. Northern Vapor was the only one not to try to fix errors in the shipment and ignore you.

    So I appreciate the plug for Jugheads, but would rather not. Thanks for the reply though.
    A lot of vendors with website, may have many reasons for not publishing a contact number. They may fear the repercussions of having to deal with phone calls from health agencies while operating an online store that sells nicotine in a grey market. They, well most of them are trying to avoid Health Canada, local & municipal health officials etc. I know, I was hesitant at first but I'm a bit bolder than most & was adamant to offer my cell number to customers. Larger volume stores unlike mine should have customer service representatives. Smaller volume sites like the one in question would be a sole proprietor who seems to have chosen to ignore customer service for personal reasons.

    In this industry, you're going to get vendors from both sides of the coin. If it's a brand new vendor, email them before & ask a question or two - evaluate the response & response time of their email.

    I know a fellow vendor who offers his cell & has very very poor customer service. I won't name him or his company but the matter of the fact is, it eventually catches up with them & they loose customers very quickly. You cannot survive in this industry with new customers - it's your regular ones that keep you in business.

    Wishing you well,

    Mike
    click on banner to visit...

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  9. #7
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    Thanks for the response Mike and I do understand the possible reasons. In my opinion that is why this type of vender should go out of their way to help clients with wrong orders, etc., and not just a shield to hide behind. When you receive a couple of bottles of unlabelled juice and smell off, it should be the utmost concern to provide answers as to avoid such forums such as this to get a bad rep.

    I am merely alerting other fellow vapors of potential harm and ripoffs.

    Thanks again

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  11. #8
    Coach
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    Northern Vapor has been around a long time but are as sketchy as can be. I tried to order from them 3 years ago and had a horrible experience. Ended up getting a refund but only after similar threats to the op, and will advise anyone who listens to avoid them at all costs.

  12. #9
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    [QUOTE=Vapeon2015;138918They will not respond, despite my best efforts. No phone number listed for a reason. [/QUOTE]

    How long did you give them to respond? Considering this post is now 3 days old that question may have answered itself

    Phone service does not work very well in this business. Even with a larger business the number of calls does not merit having a full time rep for the phones. Even if it did, this rep could be busy with another customer when you call.

    Personal cell phones don't work either. I'll be honest, if I'm having dinner with my family I don't want your call So in return, I'm not going to waste you time making that call to find out I'm not available.

    I've found the email works by far the best in this business. For the customer they can write the email whenever is a good time for them, get on with their life doing whatever they are doing, then check back at a suitable time for them and get the answer they are looking for. No "press 1 for English", no bad music waiting on hold, no overseas call center that has no clue what they are doing

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  14. #10
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    Hi again. thanks evapors. This post is 3 days old. I have been waiting for a response since mid December. The order came in with 2 unlabelled bottles, a totally wrong device to what I ordered and missing an item. I e-mailed them when I first received the order. waited a week with no response. Sent them another e-mail. Still no response. I sent another e-mail to ask if they got my previous ones. Responded right away with simply "no". I resent the e-mail 2 more times and no response. I don't believe it was a case of not having a convenient time to respond. As mentioned earlier, I do run a business and always get back to my customers. Answering systems are great devices for the times you are away and otherwise occupied.

    They are obviously poor at running a business and do not take care of their customers.

    I again have ordered from a number of other suppliers and have had the very few errors taken care of promptly.

    Thanks again for the input, and I will once more try to warn others of bad experiences. In my business, computers, I will not hide behind an e-mail account and do provide every possible way for clients to leave messages for when I cannot possibly answer.

 

 
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