Welcome guest, is this your first visit? Click the "Create Account" button now to join.

Welcome to the Wackedout - Ecig Canada Forum Electronic Cigarette.

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

User Tag List

Page 1 of 2 12 LastLast
Results 1 to 10 of 11
  1. #1
    Guru Trainer Mindfield's Avatar
    Join Date
    Dec 2012
    Location
    Brampton, ON
    Posts
    2,186
    Post Thanks / Like
    Mentioned
    7 Post(s)
    Tagged
    0 Thread(s)

    RECALL: SmokTech Groove

    Due to the latest fiasco regarding self-destructing SmokTech Grooves, an investigation by Smok has determined that there may indeed be a problem with the device, and are issuing a recall of all Grooves. Here's what they've posted:

    Quote Originally Posted by SmokTech
    Dear All Valued Customers,
    Confirmed by laboratory of Smoktech,SMOKTECH GROOVE might have an potential safety hazard due to the design defects.
    we deeply apologize for all the panic and inconvenience
    After careful deliberation, to be responsible for customer satisfaction of normal use, to keep the brand integrity of SMOKTECH, we’ve made the decisions below:
    1) As for the groove that are still at the warehouse of our distributors, pls try to destroy them at the purpose of environment protection and safety
    2) as for the groove that are already sold to end users, please do a 100% recall instantly.
    3) SMOKTECH distributors can choose any MOD in SMOKTECH current product line and we will send the quantity of equal value.
    4) SMOKTECH will pay the shipping from factory to warehouse of our distributors.
    5) We are attaching instructions on the best way to destroy the groove.
    6) We will stop production of Groove since today.
    At last ,thanks a lot for all your support during the past 3years. we appreciate all the advice and comments of the items from all the customers and distributors. SMOKTECH will supply the most updated ,best quality and safest products to the market in future.
    Thanks.

    Smoktech Marketing Department
    June, 09, 2013
    So, don't smoke 'em if you got 'em. Send them back (if you're an end user) for a full refund, or dispose of them in an environmentally responsible manner (if you're a vendor/distributor) and pick any other device to stock instead and Smok will replace your stock with that up to an equal value of your destroyed stock.
    Last edited by Mindfield; 06-09-2013 at 08:25 AM.

  2. Thanks Tiki thanked for this post
  3. #2
    Guru Trainer Dee's Avatar
    Join Date
    Jan 2013
    Location
    Calgary, AB
    Posts
    1,931
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I was waiting for this, after the facebook thread I linked here.


    Everything tastes better from a bunny head!

  4. #3
    Advanced Mentor Jacq's Avatar
    Join Date
    Feb 2013
    Location
    Cowgary
    Posts
    864
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    So glad I went with the MVP over the Groove when I first decided I wanted a mid-range box mod.

    I hope this doesn't dissuade manufactureres from making more things like the groove, though.

  5. #4
    Mentor Kortt Wulfe's Avatar
    Join Date
    Feb 2013
    Location
    Near London Ontario
    Posts
    380
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I was wondering how long before they did it. One more thing for the ANTS to jump on.

  6. #5
    Guru Trainer Mindfield's Avatar
    Join Date
    Dec 2012
    Location
    Brampton, ON
    Posts
    2,186
    Post Thanks / Like
    Mentioned
    7 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by Dee View Post
    I was waiting for this, after the facebook thread I linked here.
    I was hoping they would. SmokTech haven't historically been quite so snappy when it comes to dealing with problems they created, but at least this time the problem is too big and serious for them to ignore or put off.

    Quote Originally Posted by Jacq View Post
    So glad I went with the MVP over the Groove when I first decided I wanted a mid-range box mod.

    I hope this doesn't dissuade manufactureres from making more things like the groove, though.
    I don't think it'll dissuade anyone from making similar devices. The problem, if Eva's disassembly is any indication, seems to be that the battery is held in loosely inside the box, but more importantly, the screws that drive into the middle waist bit are long enough that they're digging through the battery shield wrap and making contact with the battery itself, which can end up shorting the battery out if it experiences a drop with enough inertia to drive the screws to puncture the battery. Bad design. A simple plastic plate or something between the middle side screws and the battery could have prevented this. Or just using shorter screws.

  7. #6
    Mentor Kortt Wulfe's Avatar
    Join Date
    Feb 2013
    Location
    Near London Ontario
    Posts
    380
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Hopefully none go atomic in the mail back to Smoktech. The post office isn't known for their subtlety in handling packages.

  8. #7
    Guru Trainer Mindfield's Avatar
    Join Date
    Dec 2012
    Location
    Brampton, ON
    Posts
    2,186
    Post Thanks / Like
    Mentioned
    7 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by Kortt Wulfe View Post
    Hopefully none go atomic in the mail back to Smoktech. The post office isn't known for their subtlety in handling packages.
    They're not asking for them back, they request that existing stock be destroyed (in an environmentally responsible manner of course). If you're an end user and the vendor you got it from requests it back, I'd presume you'd want to pad it really well for the return drip. I'd think that a good vendor would just give you a refund outright.

  9. #8
    Guru Puff's Avatar
    Join Date
    Apr 2013
    Location
    London,Ontario
    Posts
    1,746
    Post Thanks / Like
    Mentioned
    43 Post(s)
    Tagged
    0 Thread(s)
    I almost bought one, but decided against it, glad I did.

    I wonder if we could get a stickied of recalled/important info so people can see it easily when they log in.

  10. #9
    Guru Trainer Mindfield's Avatar
    Join Date
    Dec 2012
    Location
    Brampton, ON
    Posts
    2,186
    Post Thanks / Like
    Mentioned
    7 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by Puff View Post
    I almost bought one, but decided against it, glad I did.

    I wonder if we could get a stickied of recalled/important info so people can see it easily when they log in.
    I'll temporarily sticky this thread until such time as it's determined that everyone's pretty much gotten the message and the situation has been taken care of.

  11. #10
    Coach BlaineCAVR's Avatar
    Join Date
    Apr 2013
    Location
    Peterborough, ON
    Posts
    134
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I'm glad to see SmokTech is being responsible for their design flaws and going out on such a limb for both the end-user and the distributors of their products. This actually encourages me to continue to buy SmokTech versus succumbing to fear and moving ship to a different manufacturer.

    Way to go SmokTech!

 

 
Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Our Partners

RECALL: SmokTech GrooveRECALL: SmokTech GrooveRECALL: SmokTech GrooveRECALL: SmokTech GrooveRECALL: SmokTech GrooveRECALL: SmokTech GrooveRECALL: SmokTech GrooveRECALL: SmokTech GrooveRECALL: SmokTech GrooveRECALL: SmokTech GrooveRECALL: SmokTech GrooveRECALL: SmokTech GrooveRECALL: SmokTech GrooveRECALL: SmokTech GrooveRECALL: SmokTech GrooveRECALL: SmokTech GrooveRECALL: SmokTech Groove

Electronic Cigarette Directory
Chilliwack & Agassiz Dentist
Buy CBD Canada Online